Refund Policy
The short version
If Pro is not useful to you, ask within 14 days of purchase and we will have it refunded in full. You do not need to explain why.
How to ask
Email hello@receipt-to-excel.com from the address you used at checkout, or use the receipt Creem emailed you. Include your order number if you have it. We reply within two business days and pass the refund to Creem, which is the merchant of record and issues it in its own name.
How the money comes back
Creem is the merchant of record, so refunds are issued by Creem to the original payment method. Card refunds usually appear within 5–10 business days, depending on your bank.
What happens to the licence
A refunded licence is deactivated. The free tier — five scans a day — keeps working, so you lose nothing you had before buying.
Outside 14 days
We may still refund at our discretion, for example if the service was broken for an extended period. Fair-use abuse (automated scanning far beyond the 1,000-per-month cap) is the one case where a refund can be refused.
Legal rights
This policy is in addition to — not instead of — any statutory right to cancel or withdraw you have as a consumer in your country of residence.